Any kind of services should be executed by utilising project management procedures. This applies to projects of any size as well as maintenance services like audits and emergency interventions. The critical factors to control on a project are cost, time, resource, flow of information and quality: if controlled properly, the risks will be minimised as a result.
All Pentair Thermal Management’ service centres within Europe follow the same set of procedures and utilise identical systems. This enables the company to deliver the requested service efficiently, whilst meeting (and often exceeding) requirements in relation to time, quality and budgets.
The following systems and procedures that have been put in place to control the most important factors:
The implementation of a safety culture and a comprehensive Safety Management System (SMS) that is accredited by safety specialists such as SCC, VCA, OHSAS 18001 and ROSPA has contributed to an impeccable safety record for Pentair Thermal Management.
Quality Assurance and Quality Control (QA/QC)
Pentair Thermal Management has developed and implemented a Quality Management System in accordance with ISO 9001:2000. The QA/QC programme ensures that a high degree of quality is incorporated into all Pentair Thermal Management provided products, services and systems in combination with the objective to achieve the lowest cost of ownership for the customer.
Project controls are the backbone of any successful project. These controls keep a project on schedule and within budget. Project controls include cost control, project scheduling, documentary and information control. These are all essential for effective project management.
Across Europe there are local project offices containing Project management and project engineering capabilities which can respond quickly to project requirements (e.g. bid clarifications, technical discussions, progress meetings etc.) and understand the local culture, language, specifications and business needs.